Privacy policy

 

1. Introduction

Welcome to Modern Viking Pty Ltd (“Modern Viking,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase from www.modernviking.com.au (the “Site”).

By accessing, browsing, or using our Site, you automatically consent to the data collection and processing practices described in this Privacy Policy. If you do not agree, you must immediately stop using the Site.

2. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business, legal obligations, or technologies.

Key Updates:

  • Changes will be posted with the updated “Last Updated” date.
  • Continued use of the Site after changes means you accept the new Privacy Policy.
  • If legally required, we will notify you via email or website notice.

3. What Information We Collect

We collect personal information in three ways: directly from you, automatically from your device, and from third parties.

A. Information You Provide Directly

We collect information you voluntarily provide, including:

  • Contact Details: Name, email, phone number, billing/shipping address.
  • Account Details: Username, password, security questions.
  • Order Details: Purchases, transaction history, payment confirmation.
  • Loyalty & Engagement Data: Reviews, referrals, loyalty points.
  • Customer Support Records: Any details provided during inquiries.

B. Information Collected Automatically

We use cookies, pixels, tracking scripts, and analytics tools to collect:

  • Device Information: IP address, browser type, operating system.
  • Website Activity: Pages viewed, session time, cart activity.
  • Location Data: Approximate location based on IP.
  • Ad Engagement Data: Interaction with email campaigns & social media ads.

Tracking & Analytics Services Used:

  • Google Analytics & Google Ads
  • Facebook Pixel & Meta Advertising
  • Shopify Analytics & Conversion Tracking
  • Klaviyo Email Tracking & Marketing Analytics

🔹 Note: You can disable cookies in your browser, but this may impact functionality.

C. Information from Third Parties

We may receive additional data from:

  • Payment Processors: PayPal, Afterpay, Shopify Payments.
  • Advertising Partners: Google, Facebook, TikTok, Instagram.
  • Shipping & Logistics Providers: For order fulfillment.
  • Fraud Prevention Services: To detect security risks.

4. How We Use Your Information

We process your information to provide, improve, and protect our services.

✅ To fulfill orders & provide customer service
✅ To track & improve website performance
✅ To customize advertising & marketing strategies
✅ To detect fraud & security threats
✅ To comply with legal obligations

5. Data Sharing & Third-Party Disclosure

A. Who We Share Data With

We do not sell personal data, but we may share it with:

  • Service Providers (Payment processors, email platforms, IT providers).
  • Marketing & Ad Partners (Google Ads, Facebook, TikTok).
  • Logistics & Shipping Partners.
  • Legal Authorities if required by law.

B. International Data Transfers

Your data may be transferred to servers in Australia, the US, or other countries. We comply with applicable data transfer laws.

6. Data Protection & Security

We use SSL encryption, firewalls, and access controls to secure your personal data. However, no security system is 100% secure.

If you believe your account has been compromised, contact support@modernviking.com.au immediately.

7. Your Privacy Rights & Choices

A. Your Rights (GDPR, CCPA & Australian Privacy Act 1988)

Depending on your location, you may have the right to: ✅ Access your personal data
✅ Request deletion of your data
✅ Opt out of targeted advertising
✅ Request corrections to inaccurate data

To exercise your rights, contact us at support@modernviking.com.au.

B. How to Opt-Out of Tracking & Marketing

  • Marketing Emails: Click “Unsubscribe” at the bottom of any email.
  • Google & Facebook Ads: Adjust settings in Google Ads Preferences or Facebook Ad Preferences.
  • Disable Cookies: Adjust settings in your browser.

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided data, contact support@modernviking.com.au to have it deleted.

9. Contact Information

For privacy-related questions or requests, contact:
📧 support@modernviking.com.au